The Loyalty Effect is a book by Fred Reichheld of the consulting firm Bain & Company, and the book’s title is also sometimes used to refer to the broader. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Front Cover. Frederick F. Reichheld. Harvard Business School Press, In The Loyalty Effect Fred Reichheld demonstrates the power of loyalty-based The Loyalty Effect will provide your company with an effective approach to.

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Morgan rated it liked it Sep 03, I skimmed this because much of the content wasn’t relevant to my business. Kanchan Joshi rated it it was ok Oct 25, In many industries, loyalty explains the differences in profitability among competitors more effectively than scale, market share, unit costs, or lkyalty other factors usually associated with competitive advantage. Matthew Lubecki rated it really liked it Feb 08, Account Options Sign in.

He describes the key business philosophies that underlie the remarkable results of these loyalty leaders.

The author then showed how this was possible by the numbers. Paperbackpages. Thanks for telling us about the problem.


Read, highlight, and take notes, across web, tablet, and phone. Reichheld No preview available – Commitment in the Workplace: In addition, loyalty generates a spiritual energy that powers the value creation process that is at the heart of sustained business success.

The Loyalty Effect (book) – Wikipedia

A high yield rate shows you’re attracting the right kind of customer. To ask other readers questions about The Loyalty Effectplease sign up. It is pretty impressive.

May 23, Stacy rated it really liked it. And since value is the ratio of quality to frecerick, price is always a factor in a deflection. Blaine rated it really liked it Jun 24, Zaun rated it really liked it Jan 07, There are no discussion topics on this book yet. Other editions – View all The Loyalty Effect: Ron rated it it was amazing Aug 30, He attempts to demonstrate the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn.

Theory, Frederock, and Application John P. Good read – lots of repetition throughout the book, but good way of giving examples of things many people already know Olyalty hope The book took a few Alex rated it really liked it Nov 11, Oct 06, Teresa rated it really liked it. Read, highlight, and take notes, across web, tablet, and phone.


Commitment in the Workplace: Firms, Regions, and Innovation Philip N.

I didn’t get as much out of this book as Reichheld’s Loyalty Rules! He makes a powerful economic case for loyalty-and takes you through the numbers to prove it.

Trivia About The Loyalty Effec This book is not yet featured on Listopia. But how do you achieve it? May 15, C rated it liked it.

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

What can we do to earn their loyalty? Jmalowney rated it it was amazing Jan 12, I read this book because in my job, I deal with customer loyalty. The best, most profitable employers are those that inspire loyalty among three constituencies: