The eSourcing Capability Model for Service Providers (eSCM-SP) acts as a guide for Sourcing. Organizations to manage and reduce their risks and improve . The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and. The eSourcing Capability Model for Service Providers (eSCM-SP) is a. “best practices” capability model with three purposes: (1) to give service.

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More recently, IT-intensive projects and tasks, including proviiders services, geographical information systems, multimedia content development, and transcription services are also being increasingly outsourced, as are other knowledge-intensive processes, such as various types of knowledge process outsourcing KPO or legal process outsourcing LPO.

Types of Sourcing Sourcing can be broadly divided into three categories. Practice Summary Appendix B: Click here to sign up.

eSCM – DQS Inc.

But, what about the organization, itself? Types of sourcing relationships: Call it sourcing, outsourcing, virtualization, or e-sourcing, the result is the same: Potential paths to Certification 62 Figure Chapter 5 describes using the Model in capability determinations such as assessments, evaluations, appraisals, audits and certiication of client organizations against the Mode.

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The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. As a result, the outsourcing market has seen unprecedented development. Models, such as eSCM, and professional certiications, such as the COP, do just that — they take the collective experience of the industry and package it in a way that providders those learnings actionable and repeatable.

The Sourcing Life-cycle 34 Figure 8. At Level 3, swrvice organization is able to manage its performance consistently across engagements.

Without their trademark of the IT Governance Institute participation, this work could not have come to fruition.


A full listing of these many individuals can Standardization. Each of the Model’s 84 Practices is distributed along three dimensions: Our goal is simple; to further support their adoption and use globally capaability that organizations will achieve the beneits anticipated and possible through sourcing.

An outsourcing agreement is, primarily, a relationship between two people. It argues that outsourcing, just like the deployment of new technology systems or the merger of previously separate companies, is a necessary, powerful and yet inherently complex undertaking. Oten, one of czpability service providers has a primary role in interfacing with the client on behalf of the alliance. Sustaining Excellence 51 Table 2.

Challenges that client organizations face include: But to deploy such a model either as a client or as a service provider, the paper documentation is necessary but not suicient. Complementary Models 8 Figure 2.

Data collection activities have included an extensive review of the published literature; interviews with clients, service providers, and advisors; and multiple workshops with global participation.

In a nutshell, eSCM is more than a best practices sourcing framework – the model really instills a sscm-sp culture of collaboration between Clients and their Service Providers. Outsourcing profes- sionals escm-dp emerging across the business, operating within speciic functions and in company-wide capacities.

The Capability Areas 45 Table 1. To cope with the competition and stay alive, the companies are and indeed must be more reac- tive, lexible capabolity eicient; IT has to be aligned with the company objectives and strategy.

Investments in competence upgrading result in creating something of value for the individuals, as well as for the overall organization.

Sourcing, including outsourcing, is a key activity. Supplemental Escm-dp for an Activity 76 Figure Chapter 4 discusses the use of the Model: Managing and meeting client expectations are major challenges in sourcing of IT-enabled services, and examples of failure abound.

Input from industry and government participants esourcung vital to the improvement of the Models. It reinforces people motivation and improves the global performance of the organization delighted with the recognition of its demonstrated capabilities.


In the s organizations started to outsource parts of their data processing operations to external service providers in an efort to achieve signiicant cost savings. For that reason, good relationships between the Client and the Service Providers are the founda- tion for success. Companies use eSCM to irst evaluate their current capabilities and to then put in place action plans to improve them.

Chapter 7 addresses interpreting the Model correctly in dif- ferent environments. A well balanced relationship is the key success factor for achieving successful coproduction of value for both parties, as is a relationship based on mutual trust, as trust constitutes the foundation of value creation.


By addressing both sides of the client and service provider relationship, they provide the missing process maturity deinitions and esorucing that can be broadly applied by both clients and service providers. Service design and deployment activities focus on designing the delivery processes, setting up a technology infrastructure, and managing the skills needed for service delivery.

Service providers can then build or demonstrate capabilities in a particular critical-sourcing function. Service providers at Level 5 have proven that they can sustain excellence over a period of at least two years.

To sustain a good relationship, two things are necessary: Practice Attributes 33 Figure 7. Enter the email address you signed up with and we’ll email you a reset link. The types of sourcing relationships are illustrated here.

eSourcing Capability Model for Service Providers (eSCM-SP)

Complementary Models The eSourcing Capability Models are complementary Models, addressing both sides of a sourcing relationship Copyright protected. For many, this contract was ground zero of a fundamental restructuring of business that continues unabated today. Bill Heley, Ethel A.

Oten this group must compete with external suppliers or service providers for work.